Rule-Based Sentiment Analysis. Rule-based sentiment analysis has been around since the early 2000s. This approach involves searching the text of customer interactions to identify words and phrases ...

Customer Sentiment Analysis In response to the limitations of star ratings, businesses are increasingly turning to customer sentiment analysis to gain deeper insights into consumer experiences.

Here's what to look out for on a fairly quiet Friday for economic and earnings news: Monthly eurozone industrial-production data at 5 a.m. ET. will give clues as to how the energy standoff with ...

Sentiment Classification: Using advanced NLP and ML techniques, we classify customer feedback into various sentiment categories, such as positive, negative, or neutral.