It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

You’re about to go on a ski trip, and you order new gloves from an online website. You’re pumped, but when you get the confirmation email, you realize you’ve ordered them in the wrong size. So you ...

This world needs more people like an Atlanta-area IHOP restaurant customer, who noticed the amazing efforts of a “stretched thin” waitress and chose to reward those efforts, according to a news report ...

Opinions expressed by Entrepreneur contributors are their own. My friend Derek Halpern of the blog DIYThemes recently had an interesting customer-service experience with Brita water. He bought a ...

Using customer service platform Desk.com is like being adopted into a large family. The adopters happen to be Salesforce.com. Salesforce has updated its acquired platform with a new intelligent agent ...

If you have your own business, are currently working in the customer service industry, or if you’re actually the customer on the receiving end of the service given by a company, you know how important ...

In an age in which customers are more connected and informed — and their expectations are higher, than ever before — customer service is quickly becoming the key differentiator among brands. Every ...

Why is customer service such a difficult art to master?Steve Adubato wrote  Speak from the Heart and  Make the Connection. He is also an anchor for Channel 13/WNET (PBS) and a motivational speaker ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. With all the focus on how AI, data, personalization and more ...

When Barbara Apple Sullivan, CEO of an eponymous brand-engagement firm, accidentally dropped her passport in a Charles de Gaulle airport mailbox just before boarding a flight, she was certain she’d be ...