After Bose released updated firmware for its QC35 II headphones last year, users complained on the company’s forums that the headphone’s active noise cancellation had gotten a worse. Now, the number ...

What do you do when hundreds of your customers are willing to swear on the Bible that your firmware update royally messed up their favorite feature, even though your own tests prove otherwise? If ...

Bose has been forced to defend itself against accusations that the company intentionally hamstrung its own products in a covert attempt to bolster new headphone sales. The saga began with the release ...