For example, this week I called customer service to address issues with my internet and cell phone — and, hopefully, refund some fees. In both cases, customer service did nothing for me. Despite ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Customer complaints are often the bane of compliance and legal departments. Because they are frequently time intensive, often factually involved and sometimes fraught with emotion, responding to ...

Reactance theory is a psychological concept developed by American psychologist Jack Brehm way back in 1966. The basic idea is that when you make people feel restricted in some way, they want to rebel ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the company’s ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Reviews have become a central part of people's decision-making process. Although many ...

Costco has cultivated a loyal following built on the promise of bulk savings and quality merchandise, backed by a famously generous return policy. However, even within the aisles of this retail giant, ...

Syracuse, N.Y. – Charter Communications pledged to improve service and reduce its customer complaint rate as part of a deal to get the state’s approval of the cable giant’s acquisition of Time Warner ...

Home Depot carries a wide variety of products, some of them very good, but some quite problematic. Whether you’re on a budget or just looking for the highest-quality items, it’s important to know what ...

Finra Tuesday fined MML Investors Services, the retail broker-dealer unit for giant insurer MassMutual, $250,000 over the firm's more than two years of neglecting to update brokers' work histories and ...