Coupang will spend $1.1 billion to compensate millions of users after a major data breach, aiming to rebuild trust following ...

TEMPE, Ariz.--(BUSINESS WIRE)--KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, recently released a research ...

Customer experience has become the heart of success for banks and financial institutions. Your customers want fast, secure, and seamless ways to manage their finances. Meeting these expectations ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

As digital commerce undergoes its most significant transformation in a century, an outdated view of payments is no longer ...

Assign collections tasks to dedicated back-office staff — not customer-facing employees or founders — to preserve positive customer relationships and position your business as organized and robust.

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It’s tough to be a small or medium-sized business (SMB) in a world increasingly run by large corporations. Service-focused SMBs want to keep their lives simple and focus on their businesses and ...

Over half of retailers completed a major payments modernization program within the past year, a KPMG modernizing payments report found. For most retailers, the work is not over: 4 in 5 will once again ...

(WHTM)– The Pennsylvania Turnpike is enhancing its customer payment options by adding new digital ways to pay. The Turnpike will now offer Apple Pay and Google Pay to customers, allowing them a more ...