Gaining and retaining customers is a big challenge for many business organizations, and without complete visibility into your customer journey, preferences, needs, and desires, you are falling behind ...

As part of Elk Grove Village's ongoing efforts to improve customer service and provide easier access to information for water billing customers, the Village of Elk Grove recently launched the new ...

Without the option of self-service portals, your helpdesk arsenal you could be missing out on crucial cost and time-savings benefits. Whether you need help resetting your password, unlocking an ...

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...

In the last few years, the Middle East has seen an abundance of digital transformation across industries, accompanied by a change in customer behaviour; and this transformation has accelerated rapidly ...

Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

According to a Gartner study, by 2022, 85% of all customer service interactions will start with self-service. For the insurance industry, it’s become increasingly important to digitise the customer ...

The Department of Planning advised “that as of April 1st, 2023, to ensure applicants have access to the latest and most accurate information on the progress of their application and requests, ...

The Netherlands leading telecommunications company closed its customer self-service management portal Thursday after discovering that nearly 70% of its users had not changed the default password after ...