When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...
Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...
Checking out the top 10 most popular customer service/call center articles on CMSWire from 2022. Customer service and call centers have become an extremely important part of a brand’s customer ...
Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...
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UJET acquires Seattle conversational analytics startup Spiral to boost AI customer service tools
Founded in 2018 by former Amazon engineers, Spiral uses AI to automatically detect and categorize issues raised across phone ...
The Equal Employment Opportunity Commission on Thursday agreed to extend a two-year test run of a contractor-operated customer service center for another year, but commissioners expressed reservations ...
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