Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses – often forming one of the key reasons for repeat ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they’ve never done before. When interacting with a customer ...

Customer retention today is considered a critical factor of success and is more important than mere transactions to building lasting relationships and loyalty. Acquiring a new customer can be ...

Restaurants employee a variety of staff members, including hostesses, wait staff, table bussers, bartenders, food preparation professionals and cashiers. To provide a high level of quality customer ...