The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

We've all had it happen -- the good customer experience that wins our loyalty and the bad, which makes us share with anyone who'll listen why they shouldn't patronize a company. What follows are two ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

An explosion in social media and mobile in the past few years has created a dire need for companies to adopt a customer service management (CSM) platform to effectively manage customer service ...

Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

WASHINGTON, Sept. 05, 2022 (GLOBE NEWSWIRE) -- Customer Relationship Management Market (CRM) software aids in planning, controlling, and tracking corporate processes to boost client satisfaction.

GCC Servicing Systems, a provider of mortgage servicing technology and solutions, has launched its Customer Service Resolution Module (CSRM) to assist lenders with the efficient management and ...

Today, on-time delivery is just the beginning. Philip Aiello is a big believer in customer service. As district automotive manager-Metro New York for United Parcel Service (UPS), Aiello and his team ...