In today’s digital-first world, consumers demand personalized service in the palm of their hands. Across industries, these changing expectations present a unique opportunity for service providers to ...

In the 1950s, 3-D movies delighted viewers with their startling depth. Today, customer service has its own three dimensions -- the human, business, and hidden dimensions -- that give depth to every ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

That is the voice of a customer service provider on my phone call for help. There are about 18 million call center employees worldwide that provide service and product information that I have taken ...

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