Communications, PR, public affairs & media relations executives from Forbes Communications Council share firsthand insights. Customer service is an essential component of a company’s success in ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

Everything seems to be going well with your business when suddenly an emergency arises. For some companies, it might be login problems with their software, but a big issue many are facing now is the ...