Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Chief Customer Officer, Dave Burns, will lead a new, unified, and global Customer Success function to create greater value for IRIS customers IRIS's new Customer Success function will bring together ...

McLeod Software released a new Version 20.1 of its transportation management software (TMS) systems used by motor carriers and logistics providers. Central to the latest version is a new Customer ...

Customer support trends reflect the changing ways we work, including the need for remote support. Remote support tools can now be used to address multiple issues, from cybersecurity to CX. These top 4 ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

Technology Services Industry Association Names Altitude Software a Certified Support Staff Excellence Center Award Winner Dubai, UAE, November 10 th, 2010: Altitude Software, a leading independent ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

Would you care if your customer support representative was a machine rather than a person as long as you knew you were getting the best service? And would you be able to tell the difference? IBM is ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, has hired Dave Orstad as senior vice president of professional services and support, reinforcing the organization’s ...

CRM has for years been primarily a story of software to manage customer contacts, data to help agents do their jobs, and tools to manage incoming requests and outreach strategies. Now to add to that ...