(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

The stats are worse than we might have thought: A software company conducted a “mystery shopper” test earlier this year, e-mailing online retailers to rate their customer service and responsiveness.

CNN Money/Fortune recently did a revealing (even entertaining), nonscientific customer service test. A reporter contacted eight household-name companies, including Zappos and Delta, with a complaint ...

Flybe has been named alongside Virgin and Thomas Cook as one of the top three airline operators flying from the UK in a customer service test conducted by the Saturday Telegraph’s Travel section ...

Enterprise software budgets are different today, and the solutions delivered must be optimized, personalized, catered to the specifics of the organization, and adaptive to the shorter business cycles, ...