Heald addressed one such passenger on Oct. 11. "Question John Heald ... in the casino, and that Carnival doesn't want you watching TV. This is just not right! I will be on the Venezia and I ...

Carnival very rarely specifically comments on changes to its casino program. Brand Ambassador John Heald, however, recently fielded a question on casino comps and got an answer from one of his ...

John Heald, has once again firmly noted that any type of gambling onboard Carnival cruise ships is not permitted outside the casino. This comes after another inquiry about the popular game ...

Carnival Ambassador John Heald issued a statement that was shared by Facebook personality Jayson Judson reminding cruise-goers that hanging laundry out to try on the balcony is not allowed.

Many eager guests have reached out to Carnival Cruise Line’s official Brand Ambassador, John Heald, about whether ... only available on Carnival Venezia and Carnival Firenze.