During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Welcome to this week's No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights Microsoft Teams Phone's incorporation of AI to ...

NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service ...

With all the broad technology shifts that have taken place during the pandemic, networked resources have become most vital, and investment in cloud resources has accelerated this uptake. Tapping into ...

Reliance upon Microsoft Teams continues to grow, from customer service and sales to marketing and internal collaboration. This makes enhancing Microsoft Teams functionality an important step for your ...

Westpac NZ is the first major company in New Zealand to introduce a Microsoft platform with built-in AI to help employees have better conversations with customers and reduce contact centre wait times.

Backed by record-breaking OneCloud ARR, the UC powerhouse has teamed with Microsoft to expand the reach of its flourishing contact center business and is also re-entering the networking space via a ...

Initially spurred on by the Covid-induced shift to remote working, many companies are turning to cloud-based platforms such as Microsoft Teams for an easy to deploy, cost-effective solution.

CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...