From an internal help desk to a full multi-channel contact center, contact center applications are beginning to be deployed with Microsoft Lync. Last month I wrote here that Lync was only slowly ...

RICHMOND, Va.--(BUSINESS WIRE)--AMC Technology, L.L.C., a global leader in multi-channel contact center integration software , today announced, with partner Sixbell Nekotec Solutions, the successful ...

Omnichannel contact centers are essentially leveled-up multichannel contact centers. They focus on delivering a seamless and unified customer experience across all channels, allowing customers to ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...