Business Wire

SolarWinds to Examine Service Desk Automation and Metrics at Service Management World

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July ...
Oklahoma's News

Improving Service Desk Metrics Helps IT Better Align With Strategic Business Goals, According to Info-Tech Research Group Insights

TORONTO, Aug. 24, 2022 /PRNewswire/ - Info-Tech Research Group, one of the world's leading IT research and advisory firms, has published a new research-backed blueprint, Define Service Desk Metrics ...
Oklahoma's News

For a More Effective Service Desk, IT Should Move from Traditional Metrics to Measuring and Acting on Customer Feedback, Says Info-Tech Research Group

Asking customers for feedback and then doing nothing with it is worse than not asking for feedback at all. TORONTO, Dec. 19, 2022 /PRNewswire/ - Many service desks continue to rely solely on ...
CRN

The Service Desk: Standard Processes, Metrics Improve Client Satisfaction And Retention

One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...
ZDNet

Where IT Metrics Go Wrong: 13 Issues To Avoid

In a recent Forrester report - Develop Your Service Management And Automation Balanced Scorecard - I highlight some of the common mistakes made when designing and implementing Infrastructure & ...