Southwest Airlines knows it can’t compete with other airlines on high-class service and doesn’t try. Instead, its known for keeping costs down with its no-thrills service but still understands ...

Several airlines, including Delta Air Lines and Netherlands flag carrier KLM, and other Fortune 500 companies have similar centers that monitor social media to proactively respond to customers.

By BizTimes Staff Oct 13, 2009 12:00 am Last updatedJul 2, 2019 10:02 am ...

Southwest Airlines, which ferries more than 100 million people a year from place to place, has long put customer service at the center of its strategy.

Marketing News & Strategy How Southwest Airlines is trying to restore consumer confidence this holiday season After last year’s meltdowns, the carrier is investing in technology and communications ...

Net income, at $942 million, nearly doubled that of the year-earlier period. Southwest, meanwhile, reported third-quarter operating revenue of $6.2 billion and net income of $277million.

Several members of Christi McNeill's family have worked for Southwest Airlines, and five years ago, she sought to continue that tradition when she applied with the company to be a flight attendant ...

Southwest Airlines Co. (NYSE:LUV), the fourth-largest U.S. airline by revenue with annual sales of $27.5 billion and a market capitalization of $20.3 billion, is embarking on a series of strategic ...

Turnaround Strategy: What You Can Learn From Southwest Airlines Long praised as an exceptionally smart, consumer-friendly company, Southwest Airlines finished dead last in on-time flights for the ...

Boeing & Aerospace Business Southwest Airlines’ retreat from Bellingham signals strategy reversal Dec. 1, 2024 at 6:00 am Updated Dec. 1, 2024 at 7:00 am By Niraj Chokshi ...