JCPenney, J. Crew, Abercrombie & Fitch, H&M, Zara, American Eagle Outfitters, UNIQLO and Urban Outfitters are being less ...

Boston’s self-proclaimed Fashion Whisperer—continued to dress the city’s wealthy long after several clients questioned ...

Zappos currently has the style marked down to as little as $91 — a rare price drop, considering the brand’s shoes almost never dip below the $100 mark. After testing nine different Hoka models for ...

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

Whether you’re looking to step up your running shoe game this summer or invest in an outdoor-friendly pair to see your favorite sites on foot, there’s no shortage of shoe options on the market. Making ...

But beyond the obvious clichés and soundbite advice, what does it actually take to develop a solid customer service strategy? How can you build a customer service process that ensures a positive and ...

It’s no surprise that customer service needs to be a priority if you want your small business to succeed. We’ve all heard it before—happy customers make repeat purchases, send referrals your way, and ...

When Tony Hsieh started Zappos in 1999, he was smart enough to realize what would make his company stand out. There was nothing unique or proprietary about a site that sells shoes. It had competitive ...

Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...

Photos: Getty Images; Illustration: Inc. When it comes to the business world, the longevity and prosperity of a company often hinge on much more than just profit margins and strategic plans. As a ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...