As AI agents negotiate purchases and pool consumer intent, retailers face a new era of automated pricing, shifting loyalty, ...

The e-commerce platform market is driving a major shift in how technology is bought, sold, and reused. A growing secondary resale ecosystem is replacing the long-dominant “take-make-dispose” model, ...

Artificial intelligence (AI) shopping tools are rapidly reshaping how consumers discover and evaluate products. Yet even as adoption accelerates, concerns about reliability and privacy persist.

Shoppers will be looking for year-end deals like they always do as the holidays approach, but more of them will be using artificial intelligence to do it, according to a report released Monday by the ...

Small and medium-sized businesses (SMBs) globally continue to face a turbulent economy. Research indicates that current market conditions have had a minimal positive impact on their bottom lines. But ...

Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks. From holiday ...

Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When a charge looks wrong, they don’t call, email, or wait on hold. They open a banking app, ...

Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and delivering immersive brand experiences. Retailers and brands that leverage packaging as a ...

Retailers are increasingly turning to third-party marketplaces to broaden their reach and accelerate growth. These platforms provide instant access to large, ready-made customer bases, boosting ...

Retailers are under pressure to deliver fast, personalized customer experiences (CX) at scale. Many are exploring generative AI (GenAI), but few have successfully implemented it in ways that enhance ...

As more consumers tap into artificial intelligence to enhance their online shopping experiences, new risks are being created for e-commerce merchants. To address those risks, a pair of e-commerce ...

As businesses grapple with economic instability and labor shortages, artificial intelligence (AI) is becoming central to modern operations. A new frontier — agentic AI — expands what’s possible by ...